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Cleaninghands.co.uk |
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FREQUENTLY
ASKED QUESTIONS If you can't find the answer to
your question here or throughout our site then please feel
free to contact
us for any more information you
require. » How do you
ensure quality of your cleaners? How do you ensure quality of your
cleaners? We receive around a hundred calls from
prospective cleaners every week in response to our
advertisements. They are interviewed at our office to
ensure the suitability of the applicant. In addition to
that we require cleaners to provide us with verifiable
proof of identification, address and two references, one
of which has to be a previous employer, only a few of
them go through our screening process
successfully. As you can see, we make every effort to
ensure that the cleaner is vetted thoroughly before we
even introduce the cleaner to you. Can I specify the day the cleaner
comes? You can specify the day for the cleaner
to come. We will make every effort to supply you with a
suitable cleaner for the chosen day. Who pays the cleaner, you or I? You do. Our regular clients pay the
cleaner £6 per hour rate on the day of the work. If you
require a one-off cleaning, different rates will
apply. How long will it take you to find me a
cleaner? We try to supply you with a suitable
cleaner within 5 working days. Sometimes it may take a
little longer depending on where you are, what days you
want etc... What do I do if the cleaner doesn't turn
up? If this may be the case, you simply call
us and we can send you another cleaner within
days. What happens if the cleaner can't come in or I go
away? If you miss any cleaning, say due to
changeovers, periods when you or your cleaner are on
holiday, or on account of the cleaner being ill, you
need to let us know and your account will be adjusted
accordingly, so you do not end up paying for that
period. What happens if the cleaner let us
down? We are very careful and thorough in the
selection of the cleaners and one very important quality
we look for in cleaners is that they are reliable.
However, the cleaners' circumstances may change and they
might let you down at one stage. Call us as soon as you
can (you'll be surprised but you'll probably know before
we do), we will find out why you have been let down and
try to resolve it for you or if you prefer supply you
with a new cleaner. Who is responsible for providing the cleaning products
and materials? You are responsible for supplying
cleaning materials and equipment in addition to making
arrangements for access to your home. If you require a one-off cleaning then
the company will provide all of the cleaning materials
and equipment required What happens if I am dissatisfied with the service
provided by the cleaner? In this instance, we will make every
effort to find a replacement cleaner as soon as
possible, normally within 5 working days. Are there any restrictions placed on the cleaner in
regards to what they will clean? Yes, they will not perform any deep or
specialised cleaning of any antique, delicate or
valuable items. Also they will not do outside window
cleaning unless it's on the ground floor. Is there insurance cover for the damages done by the
cleaner? CHCC has public liability insurance,
which covers for major damages over £100(e.g. damages to
carpets or any objects). Bleach spills are not covered
and you should discourage your cleaner from using
bleach.
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Office: 204-226 Imperial Drive rayners Lane Middlesex HA2
7HH
Cleaning Hands Limited Registered in England. Company Registration Number: 7253766 email:info@cleaninghands.co.uk |
