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TERMS AND
CONDITIONS
Please read Terms and
Conditions carefully. It is Cleaning Hands Cleaning Company's
(CHCC) policy to strictly enforce its Terms of Agreement in the
event of any dispute.
1. About this
Contract
1.1 Our Terms and Conditions represent a
contract. This contract is made between CHCC and the
Client.
1.2 You agree that any
use of the services provided by CHCC shall
constitute your acceptance of the Terms and
Condition.
1.3 An introduction of a cleaner
shall be deemed to have taken place when CHCC provides any details
to the Client relating to a cleaner.
2. The
Service
2.1 CHCC acts solely as an introductory agency
between clients and cleaners.
2.2 If the cleaner
leaves or the client is not happy with the standard of service
provided by the cleaner, we will endeavour to find a replacement
cleaner as soon as possible, normally within 5 working
days.
2.3 We will make every effort to provide a
temporary cleaner in the event of sickness or
holiday.
2.4 All of our cleaners under-go an
induction training course prior to commencing any service with
you.
2.5 We will interview and obtain references
for every cleaner representing the company.
2.6
Cleaners must provide us with a copy of their passport or driver's
license as well as a proof of permanent address.
3.
The fees
3.1 Agency fees are payable by the client
monthly in advance by Standing Order. These will be paid into our
nominated account every 28 days.
3.2 An invoice
is payable immediately upon receipt.
3.3
Standing orders must be returned within 5 days of the client having
agreed to CHCC supplying a cleaner.
3.4 Clients
that have used CHCC service and failed to send a standing order back
within the first 28 days period will be invoiced at the prevailing
rate of £12.50 per hour for the hours that a cleaner has attended
the premises. The difference will be refunded once we have a
standing order in place.
3.5 No service will be
provided until we have received the standing order mandate after the
first 28 days of service.
3.6 If a cleaner is
solicited to work for the client with the intention of bypassing the
agency fees then the client will be invoiced a one off fee of
£750.00
3.7 Currently VAT is not charged by CHCC
but Vat may be introduced at short notice and will be payable on the
full sum that is paid to the agency
3.8 Any
rate increase will be notified to all customers giving at least 14
days notice.
4. Cancellations
4.1 We
require a minimum of 30 days written notice for cancellation of the
service.
4.2.1 Refunds will not be given for any
advanced payment made in the event of
cancellation.
4.2.2 In the event that a cleaner
travels to the clients house on the designated day and the client is
not in or the cleaner cannot gain entry to the property the client
shall be liable for the cleaners travelling
cost.
4.2.3 Clients must give CHCC a minimum of
14 Days notice if they are going to be away on holidays or business.
Failure to do this will mean that no refund will be given for the
agency fees.
4.2.4 Clients must give a minimum
of 10 Days notice if they wish to change the day that their property
is cleaned.
4.2.5 It is the clients
responsibility to cancel or amend the standing order mandate with
their bankers, as CHCC is unable to cancel or amend standing
orders.
4.2.6 It is the client's responsibility
to inform the agency if service is not required during Bank holidays
i.e. Easter.
4.2.7 No service will be provided
on Christmas Day, Boxing Day and New Years day.
5.
Amendments
5.1 CHCC reserves the right to introduce
supplementary terms. You will have been deemed to have accepted any
amendments if the company does not receive any representations
within a period of 30 days from the notification
date.
6. Supplementary Terms
6.1 We do not employ the cleaners, you employ
them. At all times the cleaner will be under the client's
supervision and responsibility.
6.2 Cleaners
will be responsible for the replacement costs incurred in the
unlikely event of the client's keys being
lost.
6.3 The client is responsible for
supplying cleaning materials and equipments in addition to making
arrangements for access to the client's
home.
6.4 We make every effort to make sure the
quality of cleaners that we introduce. However no responsibility
will be accepted by the company as a result of a failure, in any
part of the selection procedure irrespective of the
reason.
6.5 Cleaners are not permitted to use
bleach; therefore any use of bleaching agents on the property is at
the clients' own risk.
6.6 Cleaners will not
perform any deep clean or specialized cleaning of any antique,
delicate or valuable items.
6.7 Any incidental
costs incurred by the company or cleaners as a result of a client's
action will be fully reimbursed by the client
immediately.
6.8 Clients will not solicit or
entice cleaners that have been introduced by CHCC to work for them
directly within 6months of the first introduction or after
cancelling their monthly contract with CHCC.
7.
Insurance
7.1 CHCC has public liability insurance for a
minimum of £10 million, which protects client's home against major
accidental damage caused by a cleaner whilst on your property. All
claims must be notified within 24 hours of discovery.
7.2 We cover for damages over
£300.
7.3 Client is responsible for the first
£200 of any claim.
7.4 The Insurance cover is
only valid once we have a signed standing order for CHCC monthly
fees.
8. Complaints Procedure
8.1 All
complaints must be received in writing, emails are
acceptable.
8.2 We promise that on receiving a
complaint we will respond within 14 days.
8.3 We
promise to have fully investigated the complaint within 28days of
receiving a formal written complaint.
8.4 We
promise that if no solution can be found to the complaint raised
that we will be happy to take the matter to an independent
arbitrator whose decision will be final and binding on both
parties.
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